Questions about an order, a size, or a print you can't quite find? Write to us — a real person reads every message.

Email
hello@auralisstudio.shop
We usually reply within one working day.

Before you write
Delivery times, paper quality, sizes and returns are all covered in our FAQ — often the fastest route to an answer.

Something arrived damaged?
Send a photo to hello@auralisstudio.shop and we'll ship a free replacement or refund you in full. No return needed.

Returns & withdrawal
You have a statutory right of withdrawal of 14 days. Details and the model withdrawal form are in our Right of Withdrawal.

Follow along
New prints, works in progress and the occasional wall we're proud of:
Instagram · Pinterest

Postal address
Auralis Studio
Jan Matthes
Dieselstraße 28
51103 Köln
Germany

Auralis Studio is a small independent studio, so there's no phone line — email is the fastest way to reach us, and it means your question lands directly with the person who can answer it.